Gift Basket $75 Pick-up Only

Chocolate Works Return & Refund Policy

At Chocolate Works, we take pride in delivering the highest quality chocolates to our customers. Because our products are perishable food items, we have specific guidelines in place regarding returns and refunds to ensure health, safety, and transparency.

All Sales Are Final Because our items are food products, we are strictly unable to accept returns or exchanges under any circumstances. For health and safety reasons, once a product leaves our facility, it cannot be restocked or resold.

Incorrect or Misrepresented Items We strive for complete accuracy in every order. However, if you receive the wrong item or if the product you receive does not represent what was purchased, we are here to make it right.

• Evidence Required: You must contact our customer service team within 48 hours of delivery and provide clear photographic evidence of the incorrect or misrepresented item.
• Refunds Only: Upon reviewing and verifying the evidence, Chocolate Works will issue a refund for the affected product. Please note that we do not ship replacement items or process exchanges; we strictly issue refunds for these verified errors.

Courier and Shipping Damage We carefully package our chocolates to ensure they are protected during transit. However, once your order is handed over to the shipping provider, Chocolate Works is no longer liable for the package.

• If your items arrive damaged (e.g., melted, crushed, or delayed) due to courier mishandling, this is not the fault of Chocolate Works.
• You will need to inform and file a claim directly with the courier company you selected at checkout. We are happy to provide you with your purchase receipt or any other documentation you may need to help support your claim with the courier.